The EDH

The Printer Technician position is a highly skilled technician level where the employee is capable of a full workload. The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

The successful candidate must be able to successfully complete and possess the following.
 Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

 Ability to troubleshoot and think independently.

 Mechanical and electrical aptitude and demonstrated skills.  Knowledge of Basic Networking.  Computer and analytical skills.

 Prior experience in the maintenance and repair of office equipment preferred. HP, Lexmark, Okidata, Xerox experience a plus.

 Possess excellent customer service and communication skills.

 Complete all administrative aspects of the job on time and error-free.

 Provide accurate feedback with call close information, parts usage reporting and customer meter readings.

 Analyze customer needs, recognize business opportunities, and influence sales volume growth.

 Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.

 Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.

 High School Diploma a minimum, Electronics or Computer Associates Degree preferred.

  Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.

 Must have reliable vehicle (mileage is reimbursed).

 Must have valid driver license and insurance.

Applicant should possess an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job to be considered. If you believe yourself qualified for this role, please email your resume and a cover letter including salary requirements to resumes@theedh.com.